How Can We Help You?

No, never. EchoSubs is designed from the ground up as a strict local-first desktop application. Speech recognition, neural translation, and subtitle synchronization execute entirely on your computer's local GPU (NVIDIA CUDA or Apple Silicon Metal).

Your media files, transcripts, and video assets are never uploaded to any cloud infrastructure, ensuring absolute confidentiality for confidential media, pre-release screenings, and internal enterprise meetings.

Windows: Windows 10/11 64-bit with an NVIDIA GeForce or RTX GPU (4GB+ VRAM recommended for Medium/Large speech models). Standard NVIDIA drivers must be up to date.

macOS: macOS 12.0 or later with Apple Silicon (M1, M2, M3, M4 series with 8GB+ unified memory).

Note: A CPU-only mode is included as a fallback for machines without dedicated acceleration.

To transfer your license, open EchoSubs on your current computer, go to Settings -> License & Account -> Deactivate Machine. Once deactivated, you can immediately activate your license key on your new device.

If your previous device was lost, damaged, or reformatted before deactivation, contact us at support@cnnex.us with your original order email, and our team will reset your activation count within 12 business hours.

Model weights downloaded during initial setup are stored in your OS application data folder:

• Windows: %APPDATA%\EchoSubs\models
• macOS: ~/Library/Application Support/EchoSubs/models

You can safely delete or manage cached models directly within the EchoSubs application settings to free up disk space.

No. PassSnap is architected with a strict zero-server privacy model. Computer vision models are quantized and executed directly in your browser using WebAssembly.

Your face is analyzed, aligned, and formatted in volatile browser RAM. Once you download your photo sheet and close the browser tab, all image data is instantly and permanently cleared.

PassSnap calculates facial dimensions according to official international specifications (ICAO Doc 9303, US Department of State, UK HMPO, Schengen Area, and 120+ countries).

In the unlikely event that an official passport agency, visa office, or embassy rejects your photo due to compliance issues, forward your rejection notice and order ID to support@cnnex.us. We will provide an immediate free correction or issue a full 100% refund.

PassSnap automatically outputs a standard 4x6 inch (10x15 cm) print sheet at 300 DPI containing the exact required number of cut-ready photos.

Important Printing Tip: Order it as a regular 4x6" photo print at local pharmacies (CVS, Walgreens, Walmart) or photo kiosks. Standard 4x6" prints usually cost under $0.40. Do not order "passport photo service" at the pharmacy counter, as your downloaded template is already a pre-formatted print sheet.

First, check your spam or promotions folder for an automated receipt from PassSnap / CNNEX. If you still cannot locate it, email support@cnnex.us with the email address used during purchase and the approximate time of order, and our support desk will resend your high-resolution files immediately.

No, never. Everything Locator operates under macOS App Sandbox with strict security-scoped bookmarks. It has zero network access entitlements and contains no telemetry or cloud sync.

All directory scans, file names, timestamps, and search queries reside purely in volatile local memory (RAM) and are wiped instantly when the app terminates.

Unlike traditional search tools that perform slow disk I/O crawls, Everything Locator builds a high-performance in-memory index on a dedicated serial background queue.

It continuously listens to macOS kernel-level FSEvents (File System Events). When files are created, renamed, or deleted anywhere in your authorized folders, the index updates incrementally in real time. Search queries match in microseconds as you type.

Everything Locator reads filesystem metadata flags to detect whether a file's full content is stored locally or kept in cloud storage (iCloud or Microsoft OneDrive).

Files that are not downloaded locally are clearly marked with a ☁ prefix, allowing you to search your entire catalog while knowing whether an internet download is required to open the item.

Due to macOS security guidelines, Everything Locator prompts you to select one or more root folders (such as your home directory, Documents, or external SSDs).

macOS generates a persistent Security-Scoped Bookmark for each selected folder. You can add, remove, or rescan root folders at any time directly from the app's settings menu.

Our support engineers operate Monday through Friday, 9:00 AM – 6:00 PM Pacific Time (PT).

We aim to respond to consumer inquiries within 12 to 24 business hours. Priority and expedited support SLAs are provided for enterprise volume licenses.

Yes. We provide specialized commercial terms, volume seat licenses, and completely air-gapped offline runtimes for localization studios, defense contractors, media networks, and enterprises with strict zero-trust data policies.

For enterprise quotes and custom SLA agreements, please contact our business team directly at partner@cnnex.us.